Rekko

Support

Rekko is a booking and client app for solo service professionals who run their own business — beauty, lashes, nails, brows, tattoo, tutoring, training and more. Below are answers to common questions. If you don't find what you need, just email us — a real person reads every message.

Contact us

Email: xeniqu@gmail.com

We usually reply within 1–2 business days.

You can also write to us right from the app: Settings → Send feedback.

Getting started

How do I add a client?
Open the Clients tab and tap “Add client.” You only need a name; phone, Instagram, birthday, and notes are optional and can be added anytime. There’s no limit on how many clients you can add.
How do I book an appointment?
In the Calendar tab, tap an empty time slot (or the + button), choose the client and service, set the time, and save.
Can I set recurring appointments?
Yes — recurring appointments are a Rekko Pro feature. When creating an appointment, choose a repeat option (e.g. every week, every two weeks, every month). Rekko keeps the series going without creating an endless list.

Online booking page

Can my clients book online themselves?
Yes. With Rekko Pro you get your own booking page. Clients open your link, pick a free time that respects your working hours and existing appointments, and send a request. You stay in control — you confirm each booking, and there’s no marketplace and no commission: you keep 100% of every booking.
How do I share my booking page?
Turn on online booking in the app, then copy your personal link and share it anywhere — your Instagram bio, WhatsApp, or a text message.

Reminders & client retention

How do appointment reminders work?
Rekko sends you a local notification before each appointment. You can change how far in advance (15 min to 1 day) in Settings. Reminders use your device time format.
Can I remind my clients?
Two ways. Anytime, you can tap to open WhatsApp or SMS with a ready-made message — you choose when to send it. With Rekko Pro you can also enable automatic reminders: Rekko’s server sends a WhatsApp reminder before the appointment, but only to clients you’ve individually marked as having consented, and never to clients you’ve placed on “do not disturb.”
What are “sleeping clients”?
Clients who haven’t booked in a while. Rekko surfaces them on the home screen, sorted by how much they used to spend, so you can reach out before they drift away for good.
What are message templates?
Pre-written messages with placeholders for client name, service, date, and time. When you message a client, pick a channel (WhatsApp or SMS) and a template, and the text is filled in for you. Creating multiple named templates is a Rekko Pro feature.

AI assistant

What is the AI assistant?
A Rekko Pro feature that answers practical questions about your business — who to rebook, where your income is coming from, what to do next — based on your real bookings, clients, and revenue.
What data does it use, and is it private?
When you ask a question, the app sends a minimized snapshot of your account (such as client first names, upcoming appointments, services, and an aggregated financial summary) to Anthropic, PBC, which generates the answer. Free-text client notes are deliberately excluded. Anthropic does not use the data to train its models, and the app asks for your explicit consent the first time. See our Privacy Policy for details.

Consent forms & portfolio

Can I collect consent forms and signatures?
Yes. Rekko includes consent and intake forms (including medical/tattoo consent and patch-test records) that your client can sign on your device. Forms that record health information ask you to confirm the client has agreed before saving, so you stay compliant.
Can I keep before/after photos?
Yes. You can attach before/after photos to each client, add captions, and group them by visit or service. You can also build a public portfolio that appears on your booking page (a Pro feature).

Rekko Pro & subscriptions

What’s included in Rekko Pro?
Your own online booking page, revenue & expense analytics, the AI assistant, automatic client reminders, recurring appointments, multiple message templates, a public before/after portfolio, and premium light/dark themes. The free version covers the core calendar, unlimited clients, and appointments.
Is there a limit on clients or appointments?
No. Adding clients and appointments is unlimited on the free plan — no caps. Rekko Pro unlocks the extra tools above, not your own client list.
How does the free trial and billing work?
If a free trial is offered, it converts to a paid subscription when it ends unless you cancel at least 24 hours before. Subscriptions renew automatically through your Apple App Store account. Prices vary by region and are shown on the subscription screen before you buy.
How do I restore a purchase?
Open the subscription screen in the app and tap “Restore purchases.” Make sure you’re signed in to the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone: Settings → your name → Subscriptions → Rekko → Cancel. Cancelling stops future renewals; you keep Pro until the current period ends.
I have a promo code — where do I enter it?
On the subscription screen, tap “Have a promo code?” to open Apple’s redemption sheet.
Can I get a refund?
Refunds are handled by Apple, not by Rekko. Request one at reportaproblem.apple.com.

Your data & account

Is my client data private?
Yes. Your clients and appointments are yours. We never sell your data or share it for advertising. See our Privacy Policy for details.
How do I delete my account and data?
In the app: Settings → Delete account. This permanently erases your data — clients, appointments, services, consent forms, signatures, photos, templates, expenses, settings, and your booking page — right away. Residual copies in encrypted backups are overwritten within 30 days. You can also email us to request deletion.
Can I export my client base?
Yes. You can export your clients, visits, and appointments (names, phones, and visit history) so your data stays portable and always yours.
Can I use Rekko in my language?
Rekko is available in many languages, including English, Russian, Ukrainian, German, French, Spanish, Portuguese, Polish, Czech, Turkish, Hindi, Japanese, Korean, Chinese and more. Change it in Settings → Language.
Will Rekko work for a salon with several chairs?
Rekko is built for one person working solo, so it doesn’t manage multiple staff calendars. Your clients can still book themselves through your personal booking page.
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